Terms and conditions
OVERVIEW
This website is operated by Hiltwood. Throughout the site, the terms “we,” “us,” and “our” refer to Hiltwood. By visiting our website and/or purchasing something from us, you agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions referenced herein or available by hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website constitutes acceptance of any changes.
Our store is hosted on Shopify Inc., which provides us with an e-commerce platform to sell our products and services.
1. ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your country of residence or that you have given us consent to allow any minor dependents to use this site.
You may not use our products for illegal or unauthorized purposes. You must not violate any laws in your jurisdiction (including copyright laws) when using our services.
A breach of these Terms will result in immediate termination of your access to our services.
2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your information (excluding credit card details) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without express written permission from us.
3. PRODUCTS AND SERVICES
Hiltwood specializes in handmade natural soap bars designed for men. All products are palm oil-free and crafted with natural ingredients suitable for all skin types.
Product Information: Full product descriptions (including ingredients and directions for use) are available on our website.
Packaging: Packaging may vary from images shown on the website.
Product Care: You agree to follow usage guidelines provided on the product page:
Conduct a patch test before first use by applying a small amount of product on your skin and waiting 24 hours.
Avoid contact with eyes. If contact occurs, rinse thoroughly with water.
Availability: Some products may have limited quantities and are subject to return or exchange according to our Returns Policy.
Changes: We reserve the right to modify or discontinue products without notice at any time.
4. SUBSCRIPTIONS
We offer subscription services for select products:
Subscription Terms: By subscribing, you agree to receive recurring deliveries based on your chosen frequency (e.g., monthly).
Billing: Subscription payments will be charged automatically using your selected payment method at each renewal period until canceled.
Cancellation: You may cancel your subscription at any time through your account settings or by contacting us directly. Cancellations must be made before the next billing cycle begins.
Changes: We reserve the right to modify subscription pricing or terms with prior notice via email or on our website.
5. PRICING AND BILLING ACCURACY
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product without liability at any time.
You agree to provide accurate purchase information for all orders made through our store. For more details about returns or exchanges, please review our Returns Policy.
6. RETURNS POLICY
We want you to love your Hiltwood products! If you are unsatisfied for any reason:
Contact us within 14 days of receiving your order.
Products must be unused and returned in their original packaging.
Refunds will be processed once we receive and inspect the returned items.
For more details, please refer to our full Returns Policy available on our website.
7. USER COMMENTS AND FEEDBACK
If you submit comments, suggestions, or testimonials, you grant us permission to use them in marketing materials without compensation. You also confirm that your submissions do not violate third-party rights (e.g., copyright).
8. THIRD-PARTY LINKS
Our website may include links to third-party websites that we do not own or control. We are not responsible for examining their content or accuracy and do not assume liability for third-party materials or services.
9. ERRORS AND INACCURACIES
Occasionally there may be errors on our site related to product descriptions, pricing, promotions, shipping costs, transit times, and availability. We reserve the right to correct such errors without prior notice (including after an order has been placed).
10. PROHIBITED USES
You are prohibited from using this site:
For unlawful purposes
To violate laws
To harass or discriminate
To upload malicious code
To collect personal data without consent
We reserve the right to terminate your access if these prohibitions are violated.
11. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted service or error-free operation of this website. Products are provided "as is" unless explicitly stated otherwise.
Hiltwood will not be liable for damages arising from your use of our services beyond what is permitted by law.
12. GOVERNING LAW
These Terms shall be governed by UK law.
13. CONTACT INFORMATION
If you have questions about these Terms of Service, please contact us via email through our contact form on hiltwood.com.