Lime & Charcoal Natural Soap Bar
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Lime & Charcoal Natural Soap Bar
At Hiltwood, we strive to ensure that your order reaches you in perfect condition and as quickly as possible. Please read our shipping policy carefully to understand how we handle deliveries, refunds for unsuccessful shipments, and other related matters.
1. SHIPPING PROCESS
Order Processing: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.
Delivery Times: Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the checkout process.
Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.
2. UNSUCCESSFUL DELIVERIES
If a delivery is unsuccessful due to an incorrect address provided by the customer or failure to collect the parcel from the carrier, we are unable to offer a refund for shipping costs. In such cases:
If the parcel is returned to us, we may issue a refund for the product cost only (excluding shipping fees) or arrange a redelivery at your expense.
If the parcel is lost due to an incorrect address or non-collection, no refund will be issued.
3. RETURNS POLICY
We do not accept physical returns, as any product that leaves our premises is out of our control, and we cannot guarantee that it can be maintained in a saleable condition. Instead, we encourage you to pass on any unwanted items to family or friends who may enjoy them.
However, we are committed to ensuring that every customer is happy with their purchase. We offer the following options depending on each case and the evidence presented:
Money Back Guarantee: If you are unsatisfied with your purchase due to a valid issue, we may offer a refund.
Store Credit: In some cases, we may provide store credit for future purchases.
Replacement Products: If an item arrives damaged or defective, we may send a replacement product free of charge.
To discuss any issues with your order, please contact our customer service team at info@hiltwood.com.
4. FRAUDULENT TRANSACTIONS
If we suspect that an order is fraudulent, Hiltwood reserves the right to withhold refunds or replacements for that transaction.
5. CONTACT INFORMATION
If you have any questions or concerns about your shipment, please get in touch with our customer service team via email at info@hiltwood.com. We’re always happy to help and will work with you to find a solution that meets your needs.
Why Hiltwood?
The production of palm oil is one of the leading causes of deforestation worldwide, threatening the survival of endangered species like orangutans and tigers. By choosing not to use palm oil, we’re taking a stand for the preservation of biodiversity and working to reduce our environmental footprint.
At Hiltwood, we use only the finest natural ingredients to create soap bars that are gentle on your skin and the planet. Free from harsh chemicals and palm oil, our soaps cleanse, nourish, and leave you feeling refreshed every day.
PRODUCT DETAILS
This luxury bar soap combines the purifying power of activated charcoal with the refreshing zest of lime, making it the ultimate choice for a shower soap bar that deeply cleanses and invigorates. Designed as an exfoliating and moisturising soap bar, it gently removes impurities while hydrating your skin, leaving it smooth and refreshed after every use.
Handmade in the UK with natural ingredients, this bar soap is perfect for daily showers or as a thoughtful gift for men. Perfect for men who value high-quality body soap bars with a touch of luxury.
Sodium Olivate, Sodium Cocoate, Sodium Shea Butterate, Sodium castorate, Aqua, Glycerin, Carbon, Kaolin Clay, Rosmarinus Officinalis Oil, Citrus Aurantifolia (lime) oil
Allergens: Limonene